FAQ's

What Surfaces Does The Robot Vacuum Work On?

It’s designed for hard floors, such as tile, wood, laminate, and low-pile carpets.Not recommended for thick or shaggy carpets. 

How Powerful Is The Suction On This Robot Vacuum & Mop?

This robot vacuum features a high-performance 4000Pa suction system with three adjustable cleaning modes: Silent (1500Pa), Normal (2200Pa), and Turbo (4000Pa). It efficiently removes dirt, dust, and pet hair from various floor types.

Can I Control The Robot Vacuum with my smartphone?

Yes! It connects via 2.4GHz WiFi and can be fully controlled through the Intelligent Robot Vacuums App. The app lets you start, stop, and monitor cleaning progress, while voice prompts keep you updated in real time.

How Do I Set Up The Smart App & Connect The Vacuum?

To set up, turn on the power button underneath the vacuum and press the two top-panel buttons until you hear a voice prompt. Then, download the Intelligent Robot Vacuums app via the QR code provided. Connect your phone via Bluetooth and 2.4GHz WiFi (not 5G), and follow the app instructions to get started. Compatible with both Android and iOS devices.

How Long Does The Battery Last & How Long Does It Take To Charge?

Equipped with two 7.4V/3000mAh batteries, the robot delivers up to 130 minutes of cleaning on Silent Mode, 110 minutes on Normal, and 80 minutes on Turbo. It fully charges in just 4.5 hours and automatically returns to its dock when the battery is low.

Does it mop as well as vacuum?

Absolutely. It features a 100ml water tank for mopping and a 335ml dustbin for vacuuming, making it ideal for both wet and dry cleaning. The brushless motor keeps noise to a minimum (only 70dB), so you can enjoy peace while it works.

Do You Offer Shipping Within Australia?

Yes! We offer fast and reliable shipping Australia-wide. Delivery times vary depending on location, but most orders arrive within 3–5 business days.

What Payment Methods Do You Accept?

We accept all major credit and debit cards and PayPal for secure shopping.

How Can I Track My Order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number to follow its journey straight to your door.

What’s included in the package?

1 x Vacuum Cleaner
1 x Charging Dock
1 x Supply Charger
1 x Rag
1 x Cleaning Brush
1 x Water Tank
1 x Manual
1 x Connection Guide

How long does delivery take?

Depending on location, within Australia, most orders arrive within 3–5 business days.